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Terms of Service

Last updated: August 2026

These terms apply to your use of this website and to IT support services provided by Netgnus Computing ("we", "us"). By engaging us or using this site, you agree to them.

Our services

• We provide remote and on-site IT support, repairs, networking, cybersecurity, and related services as described on this website.
• Quotes and response times given on this site are indicative. We'll confirm scope, pricing, and timing with you before work begins.

Your responsibilities

• Back up important data before repair or support work where practical — we'll advise when a backup is recommended and can assist with one.
• Ensure you have the right to authorise work on the devices, accounts, and software you ask us to service.

Liability

We carry out all work with due care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss, including data loss where a recommended backup was declined. Nothing in these terms excludes rights you have under the Australian Consumer Law, including consumer guarantees that services be provided with due care and skill.

Website content

Content on this site is general information, provided in good faith, and may change without notice. All site content and branding remain our property.

Governing law

These terms are governed by the laws of Victoria, Australia.